By Amy Maneker, MD, Advisor EHR success is less about reducing clicks or whether the vendor has created the perfect UI; recent data from KLAS reveals that culture plays a much bigger role in physician satisfaction. Some organizations have tried to make a difference by optimizing the software and/or the[…]
Trust for High Performance Teams
By John Norenberg, Advisor Recently, while working with a couple of healthcare organizations, my thoughts again turned to the elusive topic of trust. Why elusive? Well, given the sheer volume of literature on how important trust is to a working environment, and although it is not recognized as such, it[…]
Stepping Into an Interim Leadership Role
By Kirk Mahlen, Advisor When stepping into any Interim leadership role, it is sometimes necessary to deal with difficult employee morale issues. In some cases, the truth of the matter and the reason for your arrival as Interim cannot even be discussed with employees for any number of reasons. Fortunately, whatever[…]
Interim CIO: How to Optimize for a Successful Outcome
By Kirk Mahlen, Advisor To quote from a popular Farmers Insurance ad: “We know a thing or two because we’ve seen a thing or two”. The reality associated with unplanned / unexpected CIO turnover is that, while there may be themes, the number of possible scenarios is infinite and I[…]
8 Tips for Telehealth Success
Telehealth or connected health as some call it, takes different forms depending on the provider organization and their strategy. The primary driver may be extending geographic reach by providing services to rural areas. Or it may be largely a focus on consumer engagement. Regardless, there are common themes for successful[…]
Selective Sourcing vs Complete Outsourcing in HIT
by Rich Pollack, Advisor Unlike many other industries, complete IT outsourcing in healthcare provider organizations is a fairly rare bird. There are reasons for this, technical, financial and cultural. On the other hand, selectively outsourcing defined and limited subcomponents of a healthcare IT department can be both a successful and[…]
Look for Durability, Not Disruption, in HIT in 2018: Part 3
By Diane M. Carr, M.A., FHIMSS, Advisor As the health and information technology industries prepare to convene at the annual HIMSS conference in Las Vegas, the “interoperability experience” will be top of mind for many participants. Tens of thousands of individuals and companies who collect, access, analyze and exchange data[…]
Look for Durability not Disruption in 2018: Part 2
By Diane M. Carr, Advisor Tackling barriers to data usability and interoperability is one priority for action in 2018 that almost everyone in healthcare can agree on. Providers, payers, consumers, IT professionals and vendors too often find ourselves in the paradoxical position of being data rich and information poor. While[…]
Look for Durability, not Disruption, in HIT for 2018
By Diane M. Carr, Advisor The Office of the National Coordinator for Health Information Technology recently held its annual meeting in Washington DC. This is an opportunity for policy wonks, HIT geeks, healthcare providers and vendors to get together and get a sense of the national issues facing our industry[…]
Patients First! Patience Always!
Soon after I began working as a CIO at Presbyterian Healthcare System (PHS) in Dallas in 1992 – 25 years ago – I asked the staff to hang a banner with those 4 words printed with a bold 12-inch font in the data center. It was placed strategically to ensure[…]