People, process and technology must be brought together in harmony to create stable human-centered healthcare systems. Part one of this article focused on the process and technology components. In part two I’ll review some of the people issues that make healthcare uncaring. The challenges for healthcare professionals to act caringly[…]

Too often, I hear from patients and families that healthcare is uncaring. Healthcare can seem uncaring because of the obstacles that block the path to wellness and healing. Unfortunately, patients and families frequently encounter unnecessarily difficult and dehumanizing policies, processes and procedures, giving healthcare an uncaring taint. These undesirable patient[…]